Refund policy

RETURNS

If you are not completely satisfied with your purchase, items can be returned unworn and in perfect condition in the original packaging within 30 days of purchase. You must provide your receipt or proof of purchase.

If you are returning the item by post it is suggested that you use a secure, trackable method and insure the item(s) as we cannot be held responsible for any loss in transit. Please retain your proof of postage receipt until your refund has been fully processed.

Commissions, personalised jewellery, jewellery altered upon a customer request, and earrings are exempt from this refund policy.

How to Return:
1. Contact me via info@tedandtallulah.co.uk to initiate your return.
2. Ship the item using Royal Mail special delivery to address as instructed following email response.  
3. After receiving and inspecting the returned item you will be notified via email about the refund status.
4. If approved, the refund will be processed to your original payment method.

 

EXCHANGES

Items can be exchanged for a different piece up to 30 days from purchase providing that the item has not been worn, is in perfect condition and is returned in the original packaging. 

If the value of the new item exceeds the original, you will be required to pay the difference. If the value of the new item is lower than the original piece, the difference will be credited to the credit or debit card originally used for the purchase or a credit note issued. 

Commissions, personalised jewellery, jewellery altered upon a customer request, and earrings are exempt from this exchange policy.

How to exchange
1. Contact me via info@tedandtallulah.co.uk to initiate your exchange.
2. Ship the item using Royal Mail special delivery to address as instructed following email response.  
3. After receiving and inspecting the returned item, we will notify you via email about the exchange status.
4. If approved, the exchange will be processed to your original payment method.

 

FAULTY ITEMS

All items are checked thoroughly before leaving the workshop, Items are classed as faulty if they are received damaged or if a manufacturing fault happens within three months of purchase. If this happens the item will be repaired or replaced free of charge. Please note that items damaged through lack of care or general wear and tear are not considered to be faulty.

If you receive an item that has been damaged in transit, please contact me immediately.

Whilst I make every effort to ensure that your item reaches you in perfect condition, I cannot be held responsible for any damage caused during transit.

Please Note: Processing times for returns, exchanges, and warranty claims may vary depending on your location.