Terms and Conditions
Welcome to Ted & Tallulah
We believe jewellery should be something you buy once, wear often and keep for years. These terms set out the basis on which we sell our jewellery through our website.
When you place an order with us, you are purchasing from Ted & Tallulah Artisan Jewellery
Our Jewellery
As jewellery is made from natural and precious materials, slight variations in colour, texture, finish and appearance may occur. These small differences are part of what makes each piece individual and are not considered faults.
Product photographs are intended to give an accurate representation of our jewellery, although colours may appear slightly different depending on your screen or device.
Placing an order
When you place an order through our website, you are making an offer to purchase the selected items.
You’ll receive an order confirmation by email once we’ve received your order. This confirms that we’ve received your order but does not necessarily mean that your order has been accepted.
Your order is accepted when we dispatch your jewellery and send you a dispatch confirmation.
We reserve the right to decline or cancel an order where, for example, an item is unexpectedly unavailable, a pricing or product description error has occurred, or we suspect fraudulent activity.
If we cancel an order after payment has been taken, you will receive a full refund.
Prices and Payment
All prices displayed on our website are in pounds sterling (£). The price payable is the price shown at the time you place your order.
We reserve the right to change our prices at any time, but this will not affect an order that has already been accepted.
Payment is processed securely through the payment methods available at checkout.
Availability
We are a small jewellery business and some pieces may be produced in limited quantities.
If an item becomes unavailable after you have placed an order, we will contact you as soon as possible and offer an appropriate solution, including a full refund where necessary.
Delivery
We aim to dispatch orders within 48 hours of the order being placed during working hours Monday – Friday 8am – 6pm. Orders placed outside of these hours will be dispatched as soon as possible, you will be notified by email of any delays in the order being sent out.
Delivery times are estimates rather than guarantees unless we have specifically agreed otherwise with you.
Once your order has been dispatched, you will receive any available tracking information by email.
If your order is delayed or appears to be lost, please contact us and we’ll do our best to help.
Your right to cancel
When you purchase from us online, you generally have a statutory right to cancel your order within 14 days of receiving your goods, without needing to give a reason.
You then have a further 16 days to return the goods after telling us that you wish to cancel.
Returned items should be unworn and in their original condition and packaging, subject to your statutory rights.
Some items may be exempt from cancellation rights where they have been made to your specifications or clearly personalised. Where this applies, we’ll make this clear before you place your order.
Nothing in these terms affects your statutory cancellation rights.
Returns
If you wish to return an item, please contact us at info@tedandtallulah.co.uk before returning it to us.
Unless an item is faulty or we have made an error with your order, you are responsible for the cost of returning an unwanted item.
We recommend using a tracked and insured service when returning jewellery, as we cannot be responsible for items lost or damaged while being returned to us.
Where a refund is due, we will process it using the original payment method in accordance with applicable consumer law.
Faults in the jewellery
We take great care when making and checking every piece before it leaves us.
If you believe your jewellery is has a fault, please contact us as soon as possible with your order details and photographs showing the issue.
If the problem is due to a fault in workmanship we will provide an appropriate remedy in accordance with your statutory consumer rights.
This may include a repair, replacement or refund depending on the circumstances.
Your statutory rights are not limited by any warranty we offer.
Our 12 month warranty
In addition to your statutory consumer rights, our jewellery is covered by a 12-month warranty against defects in workmanship.
The warranty begins on the date of purchase.
The warranty does not cover:
· Normal wear and tear
· Scratches, dents or surface marks
· Accidental damage
· Loss or theft
· Damage caused by misuse or improper care
· Damage caused by chemicals, chlorine, perfumes or cleaning products
· Damage caused by alterations or work carried out by another jeweller
· Natural tarnishing or changes in the appearance of the metal over time
Reactions or irritation caused by individual sensitivity or allergies to metals or other materials are not covered by this warranty.
Nothing in our warranty removes or reduces your statutory consumer rights.
Personalised and made-to-order jewellery
Some pieces may be personalised or made specifically for you.
Where an item is personalised or made to your specifications, we will clearly explain this before you purchase.
Personalised and made-to-order items may not be eligible for cancellation simply because you have changed your mind, where permitted by law.
This does not affect your rights if the item is faulty, incorrectly made or otherwise does not meet your statutory rights.
Intellectual Property
All content on this website, including photography, product designs, text, logos, graphics and branding, belongs to Ted & Tallulah or is used with permission.
You may not reproduce, copy, modify or use our content or designs for commercial purposes without our written permission.
Website information
We take care to ensure that the information on our website is accurate and up to date.
Occasionally, an error may occur in product descriptions, pricing, availability or other information. Where this happens, we reserve the right to correct the error.
If an error affects an order you have placed, we will contact you before taking any further action
Welcome discount
The welcome discount cannot be combined with any other discount or offer.
Our Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
Subject to this, we are not responsible for losses that were not reasonably foreseeable at the time you entered into the contract with us.
Privacy
We take your privacy seriously.
Our Privacy Policy explains how we collect, use and protect your personal information when you use our website or purchase from us.
Changes to these terms
We may update these terms from time to time.
The terms that apply to your order are the terms displayed on our website at the time you place your order.
Governing Law
These terms are governed by the laws of England and Wales.
If you are a consumer, you will also retain any mandatory rights and protections available to you under the laws that apply to you.
Questions
If you have any questions about your order, your jewellery or these terms, we’d be happy to help.
Email us at:
info@tedandtallulah.co.uk